Shipping policy
Free shipping on every order
Every DoxieWarm order ships free, with no minimum spend.
Processing time
Orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You'll get a confirmation email when your order is placed, and a second email with your tracking number once it ships.
Delivery times
- United States: usually 7–14 business days after your order ships.
- Canada, UK, Australia and Europe: usually 10–20 business days after your order ships.
- Everywhere else: usually 12–25 business days after your order ships.
Delivery times are estimates and can be longer during holidays, peak seasons or customs delays.
Tracking your order
Your shipping confirmation email includes a tracking link. Tracking can take 3–5 business days to show movement after the label is created. If you have trouble tracking your order, email hello@doxiewarm.com with your order number.
Multiple items
Some orders ship in more than one package from different warehouses. If you receive part of your order, the rest is on its way. Each package has its own tracking number.
Customs, duties and taxes
Orders shipped outside the United States may be subject to import duties or taxes charged by your country. These charges are the customer's responsibility.
Lost or damaged packages
If your package shows as delivered but you can't find it, check with neighbors and your local post office first, then contact us within 15 days of the delivery date. If your order arrives damaged, see our Refund Policy. We'll send a free replacement or a full refund.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us within 12 hours of placing your order and we'll do our best to update it before it ships.
Questions?
Email hello@doxiewarm.com and we'll reply within 1–2 business days.