Refund policy
Our 15-Day Doxie Happiness Guarantee
We want you and your doxie to love what you ordered. If you're not happy, contact us within 15 days of delivery and we'll make it right.
Damaged, defective or wrong item
If your order arrives damaged, defective or isn't what you ordered, email hello@doxiewarm.com within 15 days of delivery with your order number and a photo of the issue. We'll send a free replacement or issue a full refund, your choice. You won't need to send the item back.
Changed your mind?
If your doxie just isn't a fan, you can return the item within 15 days of delivery for a refund of the item price. To be eligible, the item must be unused, clean, free of pet hair and in its original packaging.
- Email hello@doxiewarm.com with your order number and the reason for your return.
- We'll reply with return instructions and the return address. Items sent back without contacting us first can't be accepted.
- Return shipping costs for change-of-mind returns are the customer's responsibility. We recommend a trackable shipping service.
Wrong size?
For harnesses and sweaters, contact us within 15 days of delivery and we'll help you exchange for a different size. Check the size guide on each product page before ordering. Measuring your doxie's chest and back length helps you get the right fit.
Refunds
Once your return is received and inspected, or your claim for a damaged item is approved, we'll email you to confirm. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to post it.
Non-returnable items
Gift cards and items that have been used, washed, chewed or damaged by pets can't be returned.
European Union 14-day cooling-off period
If your order ships to the European Union, you have the right to cancel or return it within 14 days of delivery for any reason, without justification. The item must be unused and in its original packaging.
Questions?
We're here to help. Email hello@doxiewarm.com and we'll reply within 1–2 business days.